Privacy Policy

Effective Date: December 19, 2016

iWAREHOUSE®, a trademark of The Raymond Corporation (“Raymond”) takes seriously the confidentiality of your personal information.  The following Privacy Policy sets forth our information gathering and dissemination practices for this website,  By accessing or using this website, you hereby agree to the terms of this Privacy Policy and consent to the collection and use of information as discussed in this Privacy Policy.  If you do not agree to the terms of this Privacy Policy, do not access this website.

Raymond reserves the right to modify or amend this Privacy Policy at any time.  All changes will be effective immediately upon posting to this website.  Material changes will be conspicuously posted on this website.  By accessing or using this website after such changes are posted you agree and consent to all such changes. 

Personally Identifiable Information

Raymond may collect any content, record, or electronic communication of any kind that you choose to send or submit to us or via this website.  This may include your contact information if you request information from us, such as your name, phone number, email address or mailing address, and any other information you may elect to submit, such as your business name, job title, business email address, business number, or fax number.  We use this information to send you the information that you request, communicate to you about our products and services, and send you information and materials for marketing and other purposes, subject to applicable laws and the terms of the Privacy Policy.  We may also use your personally identifiable information, or other information about your business to display to you customized content on our website that we think may be of interest to you.

We do not sell, rent or loan any of your personally identifiable information to any third party.

We do share your personally identifiable contact information with our third-party authorized Sales and Service Centers to facilitate sales and support services to you. Our Sales and Service Centers use your personally identifiable information solely for the purpose of providing you with sales and support. These sales and service centers may contact you directly to provide more information about third party and Raymond products and services.  If you wish to opt out of receiving communications from Raymond sales and service centers, you will need to notify each such Sales and Service Center directly.  

We may also share any personally identifiable information with our affiliates and subsidiaries to help us provide you with products and services.

We also use and share information with those persons and entities that Raymond has engaged to assist in the maintenance and management of our website (such as our hosting vendors and other information technology vendors), our marketing (such as our email marketing vendor and market research providers), and our distribution (such as our shipping vendors).

In addition, we may use and share aggregated information that does not uniquely identify you when it enables us to improve and enrich our services and website content. 

Raymond also reserves the right to use and share your information, whether personally identifiable or in the aggregate, in the event Raymond believes doing so is necessary to operate this website or where such disclosure may be required by law, or to protect Raymond 's right or the rights of others.

Raymond maintains full rights to any information collected on this website, and may freely collect, use and disclose such information unless prohibited by this Privacy Policy or applicable law.  In the event of a change in control of Raymond or sale by Raymond  of substantially all of its assets, or in the event of a reorganization, acquisition or merger any information owned by or in the control of Raymond  may be transferred, in whole or in part to such Raymond successor, who will comply with the terms of this Privacy Policy.

E-mail Communication

If you provide us your contact information or otherwise request information from Raymond, we will add you to our databases and Raymond may use your personal information to send you promotional communications.  You have the opportunity to opt-out of receiving such promotional communications from us at any time.  To discontinue your receipt of such promotional communications, simply click the “Unsubscribe” link in the email you receive.

IP Addresses

Raymond logs IP addresses for systems administration purposes as well as to tell us your approximate geographic location. IP addresses are not used to track a user’s session.  This information only helps us determine how often different areas of our site are visited and helps us determine the authorized sales and service center in your area.  We do not link IP address to any information that is personally identifiable.


Raymond may use cookies to track the use of our website and to facilitate and enhance your experience on our website.  “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive.  Our cookies enable us to facilitate access to different aspects of our website.  For example, by showing when and how you and others visit our website, cookies help us to see which pages of the website are popular and which are not.  We use cookies to track patterns of use on our website as well as to determine which pages users click on and view.  Cookies can also help us to improve your enjoyment of this website, for example, by remembering your address or other personal information when you request information or services on the website.    We may also use cookies to display customized content to you based on your prior visit to or use of our website.

Most web browsers automatically accept cookies, but you can disable this function so that your browser will not accept cookies.  Please be aware that disabling this function may impact your use and enjoyment of this website.

Website Analytics

Like many websites, our website uses Google Analytics to collect information about your use of our website. This information consists of information that your web browser automatically sends to Google, such as the web address of the page that you visit and your IP address.  Google may also set cookies or read preexisting cookies.  This information is stored on Google´s servers. Google uses this information to provide us with reports about traffic to our website and your visit to our website (such as the domain from which you access the internet, the web address of the website from which you linked to our site, the time and date of your visit to the web pages that you view and click through).  We use this data to improve our website structure and content.

Google may also use this data in accordance with their Privacy Policy, which can be found at For more detailed information on how Google uses your data through our website, please visit

You may opt-out of our use of Google Analytics by visiting the Google Analytics opt-out page and installing the Google Analytics browser add-on, currently made available by Google at

This website also has implemented Sitecore analytics tools that provide Raymond and its affiliates with information and analytics on the website and its use.

Google Analytics Advertising Features

We have also enabled the Google Analytics Demographics feature. Google Analytics Demographics uses a third party cookie to collect information about our website traffic by tracking users across websites and across time, which generates a report for us to better understand our website users.  

We also use the Google AdWords service to serve ads on our behalf across the Internet and sometimes on this Website. Google uses cookies (or other similar identifiers) to collect anonymous information about your visits to our Website and your interaction with our products and services to generate targeted advertisements to you on other sites that you visit across the Internet.

If you do not want Google to collect and use this information you may visit the Google Ad Settings page ( or you can also visit the website as referenced above to change your consumer preferences with respect to certain online ads and to obtain further information about third party ad networks and online behavioral advertising.  For the Google Analytics Advertising Features, you may also opt-out of our use of Google Analytics as described above. 

Please remember that changing your settings with certain browsers and ad networks will not carry your privacy choices across browsers and other ad networks. 

Access by Children

This website is not directed toward children under 13 years of age and Raymond does not knowingly collect or use information from children under 13 through this website. 

Do Not Track and Ad Networks

We will automatically collect cookies and other non-personally identifying information when you visit this site. Due to this automatic collection, we do not currently honor “do not track” requests.

We currently do not participate in any third party ad networks. 


We limit access to personally identifiable information about you to our employees and third-party agents who we reasonably believe need to have access to your information to provide you with the information or services you request from Raymond. 

This website has security measures in place to help protect against the loss, misuse and alteration of the information under our control.  While we cannot guarantee that loss, misuse or alteration to data will not occur, Raymond uses industry standards, such as Secure Socket Layers (“SSL”) technology, to help safeguard against such occurrences.  In certain areas, the information passed between your browser and our system is encrypted with SSL technology to create a protected connection between you and our website to ensure confidentiality.  In the event that a breach into our security systems occurs and there is a possibility that an unauthorized person acquires your personal information, Raymond will notify you of such breach if and to the extent required under applicable law. 

Access to Your Personal Information

If you wish to have access to your personal information in our records, please contact us with your request by calling 800-235-7200 or by emailing us at:  You may also request that we update your personal information or correct any factual errors that you believe may exist regarding this information.

Third-Party Websites

This website may link to, or be linked to, other websites not maintained by or related to Raymond, including without limitation the websites for sales and service centers.  Raymond is not responsible for the privacy policies or practices of any third parties or third-party websites, including any sales and services centers. To the extent that you disclose personally identifiable information to any such third parties, different rules may apply to their use and disclosure of personal information that you disclose to them.  We encourage you to review the privacy policies of such websites before disclosing your personal information to them.

Contacting Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at 800-235-7200 or via email at